Frequently Asked Questions (FAQs)

**1. How do I place an order on Flexyko?

To place an order on Flexyko, follow these simple steps:

• Browse our website and add the desired products to your shopping cart.
• Review your cart to ensure all items are correct.
• Proceed to checkout, where you can enter your shipping and payment information.
• Review your order one last time, confirm the details, and complete your purchase.

2. How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status and location of your package.

3. What payment methods do you accept?

We accept a variety of payment methods, including credit and debit cards, PayPal, and more. You can view the available payment options during the checkout process.

4. What is your return and refund policy?

Our Return and Refund Policy can be found here. It provides detailed information about our return process, eligibility, and refund procedures.

5. Do you offer international shipping?

Yes, we offer international shipping to select countries. During the checkout process, you can enter your delivery address to see if international shipping is available for your location.

6. How long does shipping take?

Shipping times may vary depending on your location and the shipping method chosen. You can find estimated delivery times in our Shipping and Delivery Policy here.

7. Can I customize my order or request a special product design?

We offer customization options for select products. Please contact our customer support team at contact@flexyko.com to inquire about customization possibilities.

8. What do I do if I receive a damaged or defective product?

If you receive a damaged or defective product, please contact our customer support team within [X] days of receiving your order. We will guide you through the return and replacement process.

9. How can I contact your customer support team?

You can reach our customer support team by emailing contact@flexyko.com. We aim to respond to all inquiries within [X] hours during business days.

10. Do you have a physical store or showroom where I can view products?

Currently, we operate as an online-only store, and we do not have physical retail locations or showrooms. You can explore our products and place orders directly on our website.

11. How do I unsubscribe from your newsletter or promotional emails?

To unsubscribe from our newsletter or promotional emails, simply click the “unsubscribe” link provided at the bottom of any email you receive from us. You can also contact our customer support team for assistance.

If you have any additional questions or need further assistance, please don’t hesitate to reach out to us at contact@flexyko.com. We are here to help!